Billing, Cancellation & Refund Policy

TEST billing and review status

This is a staging draft, not a finalized public contract. Stripe TEST checkout uses simulated payments; do not enter real card details. The current evaluation catalog is commercial-test-2026-10-v4. Earlier purchases retain their recorded price, allowance and credit-lot terms. The operator, applicable taxes, statutory rights and public-launch terms still require review.

One subscription, one shared credit wallet

The current monthly TEST offers are Starter: USD 19 with 7,000 credits per monthly grant; Growth: USD 49 with 18,000; and Pro: USD 88 with 35,000. All three use one wallet across Maps/GEO, organic Search/SEO and AI answers/AEO. Competitor matching within the same collected observation adds no search units. Saved results, filters, deterministic comparisons and exports consume no scan credits.

Annual TEST offers are Starter: USD 182.40 upfront (equivalent to USD 15.20/month); Growth: USD 470.40 upfront (USD 39.20/month); and Pro: USD 844.80 upfront (USD 70.40/month). Each annual total is 20% below twelve current monthly payments. All amounts are USD before applicable taxes. Confirm the complete upfront amount, currency, monthly grant, renewal date and configured renewal price before checkout.

Credits govern consumption; they do not remove separate recorded workspace, business-profile or domain entitlements. Existing account limits and historical subscription terms are not silently migrated by a new catalog. The displayed quote and the account's recorded terms identify the applicable version. No seat or history-retention entitlement is created by this notice.

Monthly grants, rollover and annual boundaries

A new subscription grant is valid during its monthly service period and the following monthly period. It expires at the start of the third period. For example, a January 17 grant expires at the March 17 boundary; the February grant is a different lot. New grants do not extend old expiry dates. Eligible unreserved credits are spent in earliest-expiry order.

An annual payment funds exactly twelve monthly grants inside its paid annual term: one at the first boundary, then one at each of the next eleven monthly boundaries. The whole year is not credited upfront. Turning off auto-renewal does not stop access or monthly grants during the paid annual term. There is no thirteenth grant at the term-end boundary without a successfully paid renewal. Refunds, disputes and unresolved payment state can require reconciliation before further grants.

Billing boundaries use the original UTC payment/subscription anchor, separately from the timezone selected for scan schedules. A missing day in a shorter month is clamped to that month's last day without shifting later anniversaries: a January 31 anchor can use February 28 or 29 and return to March 31. Explicit service and expiry boundaries are recorded. Delayed processing does not extend a lot's original expiry.

Grants follow trusted payment confirmation, not a checkout-success redirect. Failed or unpaid checkout creates no payment-funded credits. Duplicate payment events and grant jobs must not issue the same grant twice. Zero-dollar invoices are not collected revenue; any separately authorized free allowance has its own record.

One-time top-ups and subscription eligibility

Current TEST top-up packs are 5,000 credits for USD 19, 15,000 for USD 49, and 30,000 for USD 89. Additional packs are 50,000 for USD 139 and 100,000 for USD 259. These are one-time purchases, not recurring charges. They require an active, successfully paid subscription to purchase and use. Owner/friend cost-wallet funding is separate and is not enabled by an ordinary top-up.

New v4 top-up lots expire twelve calendar months after the successful purchase timestamp, using the same original-anchor month-end rule. This staging expiry proposal remains subject to applicable prepaid-credit and consumer law; no legal approval is claimed. New purchased credits are not transferable or redeemable for cash under this draft, without limiting statutory rights.

After subscription access ends, unexpired purchased lots remain recorded with their original expiry but are unavailable to spend under the new terms. Reactivation restores eligibility only while those lots are still valid; it does not restart their validity. Earlier lots retain their recorded terms, including non-expiring legacy lots. No existing lot is shortened or deleted by this release. Automatic top-up purchases are off and are not part of these controls.

Scan units, reservations and outcomes

The versioned server quote is authoritative. Standard uses 1 credit for Maps, 2 for organic Search, and 3 for a supported AI answer sample; Priority uses 2, 4 and 6; Live uses 4, 8 and 12 respectively. These modes describe processing options, not guaranteed completion times.

A Maps unit is one keyword at one coordinate with one language/device configuration and up to 100 listings. An organic Search unit is one keyword at one search location with one device/language configuration and up to 20 organic results; desktop and mobile are separate checks. An AI unit is one prompt on one supported ChatGPT or Gemini answer-scraping platform, one supported location context and one intentional response sample. Additional platforms or samples add observations. Area dimensions alone do not multiply Maps units, and AI contexts do not imply GPS precision. These rates do not cover token-priced generation, new models or AI-written reports.

Unsupported depth, paid extras, operators or unpriced configurations must be corrected before a new scan can run. Saved configuration is not silently reduced to fit a quote. The quote binds the account, scope, mode, rate version and expiry. Changes require a new quote; already reserved work keeps its recorded charge.

Credits are reserved before work is submitted and successful observations settle once. A valid response with no owned match is still a successful observation. Failed, pending, malformed or ambiguous checks are not measured zeroes or successful customer charges. Definitive unused work releases its reservation; unknown paid outcomes stay reserved for reconciliation. Provider polling, internal processing, payment-webhook retries and platform-caused retries do not add customer scan credits.

A reservation made while a lot was valid can settle its original work after expiry. Releasing an expired reservation does not turn it into newly spendable, long-lived credits. A platform-failure compensation is a separately reviewed, audited adjustment. This draft does not establish an automatic compensation amount or waive statutory remedies.

Scheduling and spending controls

A weekly schedule can have four or five occurrences in a billing period. Forecasts count actual occurrences in the configured timezone through the relevant monthly grant boundary; four selected runs are a different cadence from weekly. A saved draft is not an enabled schedule. Insufficient eligible credits pause unfunded new submissions, preserve configuration and results, and require funding or configuration action; the application does not automatically buy credits, shrink coverage or launch a paid backlog after funding resumes.

A positive balance or subscription does not enable provider spending in staging. Paid scanning still requires the deployment gate and explicitly authorized, enforced limits. A bounded pilot does not authorize recurring work. Separately enabled recurring work uses standing per-run and monthly limits. Pausing blocks new submissions; already submitted work can still finish, and unknown outcomes retain budget. Closing the browser does not cancel background work.

Renewal changes and cancellation

Current plan changes, including upgrades, downgrades and monthly/annual interval changes, use a server preview and explicit confirmation for the next paid renewal. They do not charge immediately, prorate the current term or issue a second full allowance now. Existing access, purchased lots and history remain recorded. The future change is not a successful payment; its new grant requires trusted renewal confirmation. Unsupported or conflicting subscription states require reconciliation.

Cancel renewal through the billing controls. Monthly access continues to the paid monthly boundary; annual access and remaining monthly grants continue through the paid annual term. Confirm the canonical cancellation state and effective date. Cancellation itself is not a refund, deletion or reversal of a task already submitted. Unexpired lots keep their expiry, and new-term spending eligibility ends with subscription access.

Draft annual wording for legal review: Save 20% with annual billing. Charged upfront for twelve months. Credits are issued monthly. Cancel renewal anytime; access continues until the end of your paid term. Annual payments are non-refundable except where required by law. Renewal reminder delivery and jurisdiction-specific notices must be verified before public paid launch; this release does not promise an unverified reminder service.

Refunds, disputes and retained records

Final monthly and top-up refund rights, statutory cancellation rights and the twelve-month purchased-credit expiry need legal review. The annual draft above does not exclude mandatory remedies. A TEST refund tool is an engineering capability, not approval of a customer's entitlement or permission for live refunds.

An assigned platform owner with recent authenticator verification can review a canonical TEST payment and record a reason. Reversals are attributable to that payment's lots; unrelated purchases are not revoked. Already consumed or reserved credits require explicit deficit/debt review. Unknown refund outcomes require reconciliation before a new payment request. Failed refunds use compensating records with original expiry treatment, not erased history. Later refunds and disputes also adjust attributable commissions, including amounts previously recorded as paid.

Customer referral credit rewards

The referrals-test-2026-10-v2 staging program gives an eligible verified billing owner a personal referral link. A genuinely new organization must complete its first positive, externally funded subscription payment within thirty days of organization creation. A signup, free grant, zero-dollar invoice, top-up or customer promotional balance alone does not qualify. Eligible referrals receive a one-time 5,000-credit reward for the referring account, subject to a thirty-day hold and verification that the referred subscription remains eligible, with no disqualifying refund or dispute.

Referral credits expire six calendar months after issuance. They require an active paid subscription to spend; a referrer can earn while their own subscription is inactive, and later activation does not extend the original expiry. They are not transferable or redeemable for cash. At most five qualifying rewards per referrer per UTC calendar month are issued automatically; further qualifications require owner review. Review does not bypass the hold or manufacture payment evidence.

A later ordinary cancellation does not by itself reverse an earned reward. Refunds, disputes or confirmed abuse can reverse the originating referral lot. Already consumed or reserved units become an explicit reconciliation item; unrelated purchased lots are not confiscated and no card is automatically charged. Self-referrals, common ownership, duplicate organizations and internal/friend accounts are ineligible. Ambiguous shared identity or payment evidence is reviewed, not treated as proof of fraud.

Attribution, customer discount and program changes

The first valid referral link followed within thirty days before signup is retained for an eligible new organization. A server-validated, explicitly entered approved-promoter code can override link attribution before the first paid conversion. Attribution and its program version are recorded server-side. Cancelling and resubscribing does not create a new customer, reset the attribution window or earn another first-conversion reward.

Eligible referred customers receive 10% off the first three monthly billing periods, counted from the first subscription period rather than three successful payments. Unpaid periods do not extend the offer. Annual customers receive the existing 20% annual savings instead, with no additional customer referral discount. Discounts do not stack, and top-ups receive no referral discount. The final checkout price and server eligibility determine whether an offer applies.

Each conversion is assigned one program: customer credit rewards or approved promoter commissions, never both. Later promotion, pause or revocation does not rewrite the program captured for existing eligible referrals. Pausing a link stops new attribution; prior awards and liabilities retain their recorded terms. Earlier partner records remain subject to their existing version rather than being silently rewritten.

Approved promoter commissions and manual records

Promoter access requires separate owner approval, with at most ten active promoters under the current TEST program. Eligible commissions are 10% of net collected subscription revenue during the first twelve calendar months after the referred subscription's first payment. The basis excludes taxes, discounts, refunds, chargebacks, top-ups and free grants; payment-processing fees are not deducted from that basis. Internal/friend accounts and self-referrals do not qualify.

An eligible annual payment earns one commission on its actual collected discounted subscription amount. Monthly annual-credit grants are not new commission revenue, and an annual renewal at the twelve-month boundary is outside this initial commission window. Pending commissions have a thirty-day hold; this does not eliminate later refund or dispute risk. Later reversals can reduce unpaid balances or create a carried adjustment after a recorded payout.

Eligible balances of at least USD 50 can enter monthly, manually reviewed payout batches. An authorized owner can approve a TEST statement and record the exact reviewed manual payment reference. Neither action sends money or initiates automatic transfers. A receipt is an operator audit record, not independent proof of funds received. Real payout methods, recipient tax information and statutory requirements remain subject to approval before live payouts.

Promoters and customers sharing reward links must clearly disclose their incentive. Misleading ranking or earnings promises, spam, unauthorized brand bidding and misleading coupon distribution are not permitted under this draft. Program eligibility, disputes and any public commercial promoter agreement remain subject to operator/legal review. No public earning guarantee or finalized policy is created by this staging evaluation.